Welcome to Pace Parcels. By accessing or using our application, you agree to be bound by these Terms and Conditions. Please read them carefully.
Pace Parcels provides a platform connecting users with independent drivers for local parcel delivery. We act as a technology intermediary, not a direct logistics provider.
You must provide accurate pickup and delivery details. You agree not to send illegal, hazardous, or heavily restricted items through our service. You must ensure you are reachable on your provided mobile number during a delivery.
Fares are estimated upfront based on distance and package size. Actual charges may vary slightly in the event of major route diversions. Refund requests are evaluated on a case-by-case basis by our support team.
While we strive for completely safe and secure deliveries, Pace Parcels' liability is limited. High-value items must be properly packaged, declared, and independently insured where applicable.
We process your personal information strictly in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Your data (name, location, phone number) is used only to facilitate deliveries, verify driver identity, and improve your app experience.
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To pay with cash, please visit your nearest Pace Parcels branch to book and dispatch your parcel in person with our team.
For online and app bookings, a Card payment is required to proceed.